Definition of Employee Assistance Program

The Employee Assistance Program (EAP) is a service purchased by Piedmont Health Services that provides confidential and professional help to resolve problems that are affecting you and your family.

Why Piedmont Health needs an EAP?

Piedmont Health offers an Employee Assistance Program as an additional benefit to you. Personal problems can make life difficult at home and at work. The EAP helps you get fast, practical help to balance work with life issues before they become overwhelming.

Piedmont Health knowing about my use of the EAP

Not unless you decide to tell them. Your decision to use EAP services is voluntary and confidential. No EAP record is placed in your personnel file.

Services available through the EAP

Our work-life balance program provides resources that effectively address both everyday issues, such as financing a car, as well as more serious ones such as substance abuse. You do not have to have filed a claim or be receiving disability benefits to use the program.

Services include:

  • around-the-clock, toll-free phone access to master’s-level consultants for confidential advice and personalized searches and referrals
  • up to three face-to-face sessions to provide advice and identify resources to help with more serious issues
  • online resources, including interactive self-assessment tools
  • online financial calculators to help evaluate what kind of home you can afford, how long it will take to pay off a credit card, how to plan for retirement
  • booklets, audio tapes and in-depth articles
  • dedicated Hispanic service center, printed resources in Spanish and multi-lingual capabilities in 140 languages

Other services for which you can find assistance are:legal issues

For a more comprehensive list of EAP services available, check out the brochure entitled “Work-Life Balance Brochure

Cost of EAP services

Your EAP services are provided by Piedmont Health at no cost to you at this time.

Contacting the EAP

By phone:
English: 1-800-854-1446
Spanish: 1-877-858-2147
TTY/TDD: 1-800-999-3004

Web Site:


Other Resources

The Piedmont Healthcare Services HR Department can be reached at hrteam@piedmonthealth.org

919-537-7487 – Office
919-537-0469 – FAX

Forms & Documents

 EAP Employee Flyer



(Office) 919-537-7503
(Fax) 919-537-0469

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